At VakilConnect, we aim to provide prompt, reliable, and legal drafting and dispute assistance services. Because our offerings consist of customized legal documentation, document audits, and advisory support, our refund and cancellation policies are outlined below.
1. Eligibility for Refund
Refund requests are reviewed on a case-by-case basis and will only be approved under the following conditions:
- Duplicate Payments: If your account was charged multiple times for a single submission due to a technical glitch, the excess amount will be refunded in full.
- Non-Fulfillment of Service: If VakilConnect fails to initiate or assign your legal request/grievance within 48 business hours of payment confirmation without valid notice or communication.
- Payment / System Failures: If funds were deducted from your payment method but your submission status shows unconfirmed or failed in our system.
2. Non-Refundable Circumstances
Refunds will not be granted in the following situations:
- Work Already Initiated: Once our legal team or advocates have begun reviewing, drafting, or processing your request, document, or grievance notice, the fee becomes non-refundable.
- Incorrect / Incomplete Details: If delays or rejections arise from false, incorrect, or incomplete facts, contact details, or documents provided by the user.
- Change of Mind: Cancellation or refund requests submitted after the drafting process has commenced due to a change in personal preference.
- Outcome Disclaimer: Responses and outcomes from third parties, companies, administrative boards, or courts are outside our control. An unfavorable response or lack of resolution from an opposing party does not entitle the user to a refund.
- Third-Party / Government Charges: Any stamp duties, court fees, postal charges, or government filing expenses paid on your behalf are non-refundable.
3. Cancellation Policy
- You may request a cancellation within 2 hours of completing your form submission, provided work has not yet commenced on your file.
- To cancel an order, email us immediately at help@vakilconnect.in with your Payment ID, Order ID, and registered contact details.
4. Refund Processing & Timelines
- Review: Upon receiving a refund claim at help@vakilconnect.in, our team will verify the claim within 2 business days.
- Payout: Approved refunds will be credited back to your original payment method (Bank Account, Card, UPI, or Wallet via Razorpay) within 5 to 7 business days.
